TERMS OF BUSINESS

LAST UPDATED SEPTEMBER 2025

1. Who We Are

We are ONLI Marketing, a business registered in Switzerland. Our registered address is Lindenstrasse 4, 4142, Munchenchenstein, Switzerland.

Livia Onorati is the Director/Owner.

2. Who These Terms Are For, and What They Do

2.1. All Our Work and Services Are Covered by These Terms

These Terms are part of every contract between us and our clients for advertising services, audits, consultations, or tech setup work to be delivered by us.

These Terms should be read alongside any individual service proposal, booking confirmation, or service description. The specific service we are delivering will determine which documents are relevant.

These Terms describe key elements of how we do business. They are designed to make as clear as possible what you get, how to pay, and who needs to do what.

Variations to these terms can only be agreed in writing by the Director named above.

2.2. Are You in Business, or Using Us Privately?

Our services are provided on a 'business-to-business' basis. We specialize in helping e-commerce businesses with their Google Ads and Meta advertising.

By making payment to us, you are requesting us to start work on your project and/or provide the services you have ordered.

3. Whatever We Do for You, This Section Applies

3.1. Confidentiality and Data Privacy

It is a core value of our business to maintain the confidentiality of your information. We will only use or disclose your confidential information as required to perform the services requested by you or where we are required to disclose it by law.

We acknowledge our obligations with respect to personal data under applicable data protection laws. We implement appropriate technical and organizational measures to ensure processing is performed in accordance with relevant privacy regulations.

3.2. Account Access and Security

When providing our services, you may need to grant us access to your advertising accounts (Google Ads, Meta Business Manager, etc.). We will:

  • Only access accounts for the purposes of delivering our services

  • Maintain appropriate security measures for any login credentials

  • Not make changes to your accounts without your express permission (except where specifically contracted to do so)

  • Return or revoke access promptly upon completion of services

3.3. Intellectual Property and Service Outputs

The strategies, recommendations, and documentation we create for you remain our intellectual property, but we grant you a non-exclusive license to use them for your business operations. You may not:

  • Resell our recommendations or strategies to other businesses

  • Use our materials for training other organizations without permission

  • Extract portions of our work into other consulting materials

  • Share our proprietary methods or processes with competitors

4. Service-Specific Terms

4.1. Audits and Consultations

  • Audit findings and recommendations are based on information available at the time of analysis

  • We provide strategic recommendations but cannot guarantee specific results

  • Implementation of recommendations remains your responsibility unless separately contracted

  • Access to your advertising accounts is required and must be provided within 3 business days of booking

4.2. Technical Setup Services

  • We will implement tracking, pixels, and audience setup as specified in your service agreement

  • You are responsible for ensuring we have appropriate access to your website and advertising platforms

  • Testing and verification will be completed before project handover

  • Basic training on maintaining the setup is included

4.3. Management Services

  • Monthly management fees are due in advance

  • Campaign changes and optimizations will be made at our professional discretion

  • Regular reporting will be provided as specified in your service agreement

  • Either party may terminate with 30 days written notice

4.4. Ad Clinic Sessions

  • Sessions are booked for specific time slots and must be used within 90 days of purchase

  • Rescheduling is permitted with 48 hours' notice

  • No-shows or late cancellations (less than 48 hours) forfeit the session

  • Session recordings may be provided for your reference

5. Fees and Payment

5.1. Payment Terms

  • Fixed-price services (audits, tech setup, consultations) are payable in full upon booking

  • Monthly services are billed in advance

  • All fees are quoted in USD and payable in USD

  • Payment is due within 7 days of invoice date

5.2. Late Payment

We reserve the right to suspend services for overdue payments. Interest may be charged on overdue amounts at 5% per year.

5.3. Refunds

Refunds are at our discretion and generally not available once work has commenced or been delivered. For management services, refunds are prorated based on work completed.

6. What We Don't Guarantee

6.1. Results Disclaimer

We cannot and do not guarantee specific advertising results, conversion rates, or return on ad spend. Advertising performance depends on many factors including your product, market conditions, budget, and implementation of our recommendations.

6.2. Platform Changes

We are not responsible for changes to advertising platforms (Google, Meta, etc.) that may affect campaign performance or require additional work.

7. Complaints and Liability

7.1. If You're Not Happy

If you have any complaint about our services, please contact us in writing without delay. We aim to resolve all complaints promptly and fairly.

7.2. Limitation of Liability

Our total liability to you for any service shall not exceed the fees paid for that specific service. We shall not be liable for indirect or consequential losses including loss of profits, business interruption, or lost opportunities.

Nothing in these terms excludes liability for death, personal injury, fraud, or any other liability that cannot be legally

excluded.

8. Termination

Either party may terminate ongoing services with 30 days' written notice. Fixed-price services cannot be cancelled once work has commenced. All fees for work completed remain payable.

9. General Terms

9.1. Force Majeure

We will not be liable for delays or failures due to circumstances beyond our reasonable control.

9.2. Entire Agreement

These terms, together with the service agreement, constitute the entire agreement between us.

9.3. Governing Law

These terms are governed by Swiss law and subject to the jurisdiction of the Kanton Basel-Landschaft.

9.4. Changes to Terms

We may update these terms from time to time. Current terms will always be available on our

website.

10. Contact Information

For questions about these terms or our services:

Email: livia@onlimarketing.com